Shipping & Return Policy
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that due to the Pandemic, there are unusual long delays in receiving packages due to a high volume of orders at the Post Office and Postal Transit Services.
Please understand that these are service problems that are outside of our control.
Domestic Shipping Rates and Estimates
We ship with USPS
Shipping charges for your orders under $40 will be calculated and displayed at checkout.
US Domestic shipping charges are FREE, for all orders over $40.00
Note: We have some great items for just $12 if you want to override our paid shipping and move on to Free Shipping to make a $40 minimum purchase.
International Shipping Rates and Estimates
We ship with USPS, and shipping costs are $40.00 (flat fee)
Please note that your shipment will likely arrive in your International country in 8 to 20 days from the day your order is fulfilled.
Bear in mind we are expecting delays due to the overburden on the postal system during the Pandemic.
If you have special questions about shipping, please email us and we will give you our best answers.
International Orders: Free shipping for orders over $150
Guam Local delivery
We offer Free local delivery/ Meet up for all orders to all Guam Customers.
Deliveries are made from 10 am to 4 pm on M-F. We will contact you via an email message with the email you provided at checkout to arrange the schedule for meet up in Agana.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.
International Shipping
We offer international shipping to the following countries:
Abu Dhabi (United Arab Emirates)
Australia
Canada
Great Britain and the European Union
Central and South America
Singapore
Taiwan
Japan
Hong Kong
South Korea
At this time, we do not ship worldwide. If your country is not listed and you really want to place your order and have us ship to you, send us an email and we will do our best to accommodate you.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bande de Vagabonds is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at banddevagabonds@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at bandedevagabonds@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at bandedevagabonds@gmail.com.